Terms of ServiceTerms of Service

1. The Service

SADE CRM is software for real estate agencies, agents, developers and their teams: listings, leads, clients, viewings, deals, reports, and publishing listings to the SADE marketplace and other channels you choose.

We keep improving the Service and may change its features. If we remove a feature you pay for in a way that materially reduces the Service, we will tell you in advance.

2. Accounts

• You must be at least 18 and authorised to act for your business, and the information you give us must be accurate.
• Your agency's admins control its account and decide who in your team has access. You are responsible for what happens under your account and for keeping passwords secret. Tell us at once if you suspect unauthorised use.
• Publishing listings on the SADE marketplace requires SADE to verify your agency's registration documents. We may refuse or withdraw verification if documents are missing or not valid.

3. Free trial

New agencies get a 14-day free trial of a paid plan, with no payment details needed. When the trial ends, it does not turn into a paid subscription by itself: you choose a plan to carry on. Until you do, most of the Service is closed and your data is kept (see section 7).

4. Plans, prices and payment

• Plans, prices and their limits are shown at sadecrm.com/pricing. Prices are in euros and exclude VAT and other taxes, which are added where they apply.
• Subscriptions are paid in advance, monthly or yearly, and renew automatically for the same period until you cancel.
• Our order process is conducted by our online reseller PayPro Global, Inc.. PayPro Global, Inc. is the Merchant of Record for all orders placed through its checkout: it handles the payment, the invoice and the taxes on those orders, and its own terms apply to the purchase.
• Payments made by PayPal or by bank transfer are made to Sade Group SHPK.
• You can change plan from the billing page in the CRM. A new price applies from the next billing period unless the billing page says otherwise.
• If a renewal payment fails, we and our payment providers may try again. If it stays unpaid, we may limit or suspend the Service after telling you.
• We may change our prices. We will tell you at least 30 days before a new price applies to your subscription, and you can cancel before it does.
• Promotions on the SADE marketplace (featured listings, boosts, project campaigns) are one-off purchases for the period shown when you buy them.

5. Cancellation and refunds

You can cancel at any time from the billing page in the CRM, or by writing to us. Cancelling stops future renewals; your plan stays active until the end of the period you have paid for. Refunds are covered by our Refund Policy at sadecrm.com/refunds.

6. Acceptable use

You must not:

• use the Service for anything unlawful, fraudulent or misleading, including false listings or listings you are not authorised to market;
• send spam or messages that break the law on electronic communications or data protection;
• upload content that infringes the rights of others or is unlawful;
• try to break, probe or overload the Service, reach other agencies' data, or get around limits or security;
• resell or sublicense the Service without our written agreement;
• copy or scrape the Service or the SADE marketplace in bulk.

"Unlimited" in a plan means no fixed limit for the normal work of a real estate business. If use goes far beyond that and harms the Service for others (for example, listings generated in bulk by a machine), we will contact you before taking any action.

7. Your data

• You own the data you put into the Service: listings, clients, leads, documents and the rest ("your data"). You allow us to store, process, display and send it only to provide the Service, including publishing it to the channels you choose.
• You are responsible for having a lawful basis to collect and use your clients' personal data, and for the content of your listings.
• We keep your data while your account exists, including when no plan is active, so you can carry on where you left off. You can ask for a copy of your data, or for your account and data to be deleted, at any time.
• If an account has had no active plan for 12 months, we may delete it and its data, after telling you at least 30 days in advance.

8. Personal data we process for you

For the personal data of your clients and contacts that you put into the Service, you are the controller and SADE is your processor. We:

• process it only to provide the Service, following your instructions (your use and settings of the Service);
• make sure the people who work on it are bound to confidentiality;
• protect it with appropriate technical and organisational measures (see our Privacy Notice);
• use only the sub-processors listed in our Privacy Notice, under written terms that protect the data, and tell you of changes;
• help you answer requests from the people the data is about, and with security and compliance obligations;
• tell you without undue delay if we become aware of a personal data breach affecting your data;
• delete or return the data when you ask, or as described in section 7, unless the law requires us to keep it;
• give you the information needed to show these obligations are met.

These terms are made under Albania's Law No. 124/2024 on personal data protection and, where it applies, the EU General Data Protection Regulation.

9. Our rights

SADE owns the Service, its software, design and trademarks. While your subscription is active, you have a non-exclusive, non-transferable right to use the Service for your business. If you send us feedback or ideas, we may use them freely.

If SADE support needs to look into your account to help you, that access is read-only, time-limited, needs a reason and appears in your agency's log.

10. Availability and support

We work to keep the Service available, secure and backed up, but we do not guarantee it will always be uninterrupted or free of errors. Maintenance may cause short interruptions. Support is available at [email protected].

11. Suspension and termination

We may suspend or end your access, after telling you where reasonably possible, for a material breach of these terms, non-payment, a security or fraud risk, or repeated violations; and immediately where the law requires it or to prevent serious harm.

You may stop using the Service at any time by cancelling your subscription and, if you wish, asking us to delete your account. What happens to your data is described in section 7.

12. Liability

• To the extent the law allows, the Service is provided as it is and as available.
• We are not liable for indirect or consequential losses, such as lost profits, revenue or business opportunities.
• Our total liability for all claims in any 12 months is limited to the amount you paid us for the Service in those 12 months.
• Nothing in these terms limits liability that cannot be limited by law, such as for fraud or gross negligence.
• You will compensate SADE for claims by third parties that arise from your content, your listings or your unlawful use of the Service.

13. Events beyond our control

Neither of us is responsible for delays or failures caused by events beyond reasonable control, such as natural disasters, war, power or network failures, or actions of authorities.

14. Changes to these terms

We may update these terms. We will tell you about material changes at least 30 days before they apply, by email or in the CRM. If you keep using the Service after that, the new terms apply; if you do not agree, you can cancel before they do.

15. General

• You may not transfer your rights under these terms without our consent. We may transfer them to a company that takes over the Service.
• These terms, our Refund Policy and our Privacy Notice are the whole agreement between us about the Service. If a part of them is found invalid, the rest stays in force. Not enforcing a right does not waive it.
• These terms are governed by the law of the Republic of Albania. Disputes will be settled by the competent courts of Tirana, Albania.
• These terms are written in English. Where we provide a translation, the English version prevails.

16. Contact

Sade Group SHPK, NUIS M52008002I, Rruga e Dibrës, Tirana, Albania. Email: [email protected]. Phone: +355 69 808 0118.